Questions we are asked every week

Anyone running a shop, a CSC, a mobile store or a small agency can register. You need a PAN card, an Aadhaar card and a photo of your shop. A current account helps but is not required on day one.

Registration is free at every partner level. Some services need a device, such as a biometric scanner for AEPS or a Micro ATM, and those are charged at cost when you order them.

Documents uploaded on a working day are usually verified the same day. You receive an SMS when your account is activated.

No. The panel runs in any Android browser. A computer and printer only help if you print receipts and travel tickets.

Any bank account linked to Aadhaar and connected to the NPCI network, which covers almost every public sector, private and regional rural bank in India.

Yes. The Tatkal window opens at the same time it does on IRCTC, and availability shown on your screen is live.

To sell policies you must be registered as a point of sale person. We help you complete that registration, including the training and examination.

Transfer limits follow RBI rules for domestic remittance. The remaining limit for each sender is shown in the panel before you accept cash.

By UPI, IMPS, NEFT or a cash deposit at the bank. UPI and IMPS reflect within minutes; NEFT and cash deposits follow bank timings.

For most services the commission is credited to your wallet as soon as the transaction succeeds. A few services settle at the end of the day, and the panel says which.

A failed transaction is auto-reversed. Most refunds land the same day; bank-side delays can take up to five working days, and the status stays visible in your statement.

Yes. Request a payout from the panel and the amount is transferred to your registered bank account, usually within a few hours on a working day.

Use the forgot password link on the login page. A one time password is sent to your registered mobile number and you can set a new password after verifying it.

Yes, but for security the request must come from your registered number or email, and our support team will verify your identity before making the change.

Raise a ticket from the panel with the transaction ID, or call the support number. Keep the receipt or reference number handy so we can trace it quickly.

Monday to Saturday, 10:00 am to 7:00 pm for general queries. Transaction related support also runs on Sunday.